Case Study

UK Wealth Management Business Transformation

An award-winning wealth manager wanted to integrate new technologies that would give it further competitive advantages with a strong core banking system. After an external search it selected the Avaloq Banking Suite (ABS) as its global platform for its front, middle and back offices. The Dragonfly Programme was the name of this implementation project. On completion, all its employees were directly using Avaloq, a streamlined and efficient platform for serving their clients.

As Avaloq’s premium implementation partner and sole implementation partner in the UK, Orbium played a key role in the success of the project.

Overcoming implementation challenges

The project team was made up of client staff, Avaloq and Orbium consultants, with a strong onshore contingent coming from Orbium’s offices in London, Luxembourg, Zurich and Warsaw. The team was supported by Orbium’s nearshore development centre in Warsaw.

Orbium ran a series of workshops with the client to understand the critical requirements required to meet its unique needs. Working with the client team, Orbium ensured that the additional functionality requested was balanced with the best practice solution already incorporated in the standard banking solution. The project team remained onsite throughout the programme, guiding and supporting the client in all phases of the project.

A continuous focus on the user’s needs ensured early acceptance and maximum buy-in. Additional training and dress rehearsals also helped prepare the client’s staff for post-production to the extent that end users with no prior Avaloq knowledge were able to adapt rapidly to the new system.

Cutover and stabilization

Dragonfly successfully went live over the last weekend of January 2015. Following the successful go-live, the Orbium team switched its focus to the client’s offshore centre in the Channel Islands to coach the bank’s IT team on supporting the system in production. These targeted coaching sessions enabled the client to rapidly build the knowledge and skills to support the daily operations and to maintain the system.

Today, the in-house team is in full control of the stabilised system.

Realising further potential

Orbium continues to work with the client on platform extensions to unlock the full potential of the Avaloq Banking System. Phase two support has included enhancing the level of automation for payments, refining data reconciliation for US regulatory reporting, and supporting the upgrade of the system.